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Frequently Asked Questions

  • How do you charge?

    While no particular method seems to be perfect, especially with the case of unstructured addressing system in developing markets, we have found that grouping the country and cities into zones have worked very well.

  • I run a business and the pricing isn't a good fit.

    Like we said answered above, our pricing is very fair but if you run a business with high volumes of deliveries weekly, pls do contact us at [email protected] and we are happy to discuss a price that works for your business.

  • How do I know what size category my item fit?

    We try to define sizes in the simplest terms that everyone understands, mostly relative to the vehicle required. The other alternative would be to use a scale to determine the weight especially for nationwide and international shipping.

  • Do you collect Payment on Delivery (POD)?

    Yes, we do. POD in this context refers strictly to our drivers collecting money on your behalf at dropoff and NOT delivery fees at pickup. We pay out next day. All records of cash colected are available on your dashboard.

We like the idea of African trade. We are customer obsessed.
Leave the shipping to us and grow your business.

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