SEND services are available from 8am to 6pm everyday. In the future we may extend our coverage time. SEND reserves the right to make changes to this terms without notice. SEND also reserves the right to refuse the user or any other customer service.
In the event we provide ETAs, they would be estimates and might initially be inaccurate.
Our riders will pick up and deliver any item that a normal human can carry with max weight of about 15 kilograms. This means oversized items are not covered in our scope of delivery as our riders would be on bike. If they refuse to accept an item because it is overweight or among the restricted items, a cancellation fee would apply. Pls follow the guides on our website/app and don't try to game the system.
You may NOT send the following below for delivery:
SEND will guarantee lost or damaged items up to N25,000 except for RESTRICTED ITEMS for which no guarantee applies EXCEPT FOR LOSS OR DAMAGE DUE TO A RIDER'S GROSS NEGLIGENCE OR WILLFUL MISCONDUCT (FOR WHICH THE GUARANTEE SET FORTH ABOVE SHALL APPLY), SENDER [YOU] IS FULLY RESPONSIBLE AND LIABLE FOR THE ITEMS SENT FOR DELIVERY BY RIDER HEREUNDER. OUR LIABILITY TO SENDER [YOU] SHALL IN NO EVENT EXCEED N25,000.
You can track the rider with on your delivery with our web or mobile app.
There must be someone at the delivery address to receive your item(s). In order to complete delivery, our rider must get a dropoff code from the recipient of the item. This code would be sent automatically when the sender(you) requested the delvery.
If no one is available at the delivery address, our rider returns the item(s) and the sender[you] will be billed full delivery fee + a return fee